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On the item page, tap “Buy”. Choose a pick-up point near you, then pay. The total (item, buyer protection and delivery) is shown before you pay.

While you pay, the item is held for you for 15 minutes: other people see it as “Payment in progress”.

Tap “Make an offer” on the item page and suggest your price (up to 40% below the listed price). The seller can accept, decline or make a counter-offer; you can withdraw your offer until they reply.

An accepted offer keeps that price for you, but the item stays available to others until it is paid for: pay without waiting.

My offers

Secure payment. The seller is paid according to the terms of the transaction. For an item sold by a private individual, a buyer protection fee is added to the price: the “protection included” price is shown on every card. Items from professional shops have no such fee.

If the seller does not send the parcel in time, the order is cancelled and you get a full refund. If the item does not match the listing, report it within 2 days of collecting the parcel.

Terms and conditions

In Profile, then “My orders”, Purchases tab: the parcel status, the pick-up point and the tracking number. You are also notified by email and in the app at each step.

My orders

Once you have collected the parcel, you have 2 days to check the item. All good: tap “All good”. If not, tap “I have a problem” in “My orders” and explain what is wrong. Without a reply from you within 2 days, the order is completed.

The seller has 5 days to refund you, offer a partial refund, ask for the item back or dispute it; in that case, Guira decides. Meanwhile, the seller is not paid.

My current orders

The parcel goes back to the seller and you are refunded, minus the delivery cost. Remember to collect it as soon as you are told it has reached the pick-up point.

Yes: at checkout, choose “Gift it to someone”. Enter their name as it appears on their ID (they will show it at the pick-up point), their mobile number for the arrival notice, and a short message if you like.

On an item page, “Member’s wardrobe” tab, or on the seller’s showcase, tap “Create a bundle” and choose your items. They arrive in a single parcel, with the seller’s bundle discount if they offer one.

After a search, or in a section, tap “Save search”. When you tap the search bar, you then see how many new items have arrived since your last visit (“+12”), and you get a notification once a day at most (adjustable in Settings, Notifications). You can also add items to your favourites: you are told when their price drops.

Yes: on Guira, a cosmetic (hair, body and face care, make-up, perfume) is always new, never opened, in its original sealed packaging. Its quantity and expiry date are shown on the item page. Wigs, weaves and extensions are new too. Any doubt? Tap “Report” on the listing.

Tap “+ Sell”. The first time, confirm your email address and enter your mobile number (for your parcel labels): it all happens on the same page. Add your photos, the title, category, condition, size and price, then publish: the listing goes live straight away.

A professional shop must first have its SIRET number validated, from “Identity and bank account”.

Sell an item

Yes, if the cosmetic is new, never opened or tried, in its original sealed packaging, bought in a shop and not expired. Enter its quantity and expiry date, and photograph the packaging and the label. Homemade, opened or expired products are not allowed.

Wigs, weaves, extensions and locs: new only. A listing whose expiry date is getting close is paused automatically.

Listing rules

For a private individual, nothing: the buyer pays the buyer protection fee. A professional shop pays a commission on each sale. The details are in the Terms and conditions.

Terms and conditions

You are notified by email and by notification as soon as the item is paid for. Download the label in “My orders”, Sales tab, and drop the parcel off at the pick-up point within 5 working days.

After that, the sale is cancelled, the buyer is refunded and the listing is paused.

My current sales

When the sale is completed: the buyer has tapped “All good”, or 2 days after the parcel was collected with no problem reported. The money is then paid into your bank account.

To receive it, complete the identity check once and add your IBAN in “Identity and bank account”. A sale is never cancelled because the check is not done: the money waits for you.

My money

In Profile, then “My listings”: change the price or description, pause the listing or remove it. If you lower the price, people who have it in their favourites are told; you can also send them an offer.

My listings

Turn on holiday mode in Settings, Selling section: your listings are paused and stay visible with the note “The seller is on holiday”. When you come back, they go live again. Send any pending sales first.

Settings

A listing that breaks the listing rules can be hidden or removed. You receive a decision with its reasons, and you can appeal for 6 months from the link you received or the Appeal page.

Listing rules

A confirmed email is needed to buy, sell and message members. To sell, a mobile number is required (it is printed on parcel labels), and our payment partner checks each seller's identity before paying them out. This protects everyone from fake accounts.

In Settings, Security section: change your password, see the devices that are logged in and log out any you do not recognise. Forgotten password: tap “Forgot your password?” on the login page.

Security

In Settings, Notifications section: choose what you receive by email and on your phone. Messages about your orders, parcels, payments and account security are always sent.

Notifications

Tap the flag at the top of the page and choose Français or English. The site, emails and notifications follow your choice. Listings are translated automatically, with a link to the original text.

In Settings, Privacy section: download your data or delete your account. Deletion is only possible once your orders, disputes and payouts are finished.

Privacy

Only payments and messages made on Guira are protected. Never pay by bank transfer, through another app or in cash at a member’s request, and do not share your contact details: a message containing them shows a warning.

Tap “Report” on a listing, a showcase, a review or a message. We confirm receipt by email, then let you know the decision. In a conversation, you can also block the member: no more messages or offers between you.

At the end of an order, the buyer and the seller review each other (1 to 5 stars and a comment), within 4 days. If the buyer does not leave a review in that time, the seller automatically gets 5 stars.